News Archive Category: Customer Notices

Fall Sun Outages

It is time once again for a technical phenomenon called “sun outages”. For a period of about 7 days, starting approx. October 3, 2023, the sun will cause “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when

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Channel Outage

There is some work being done to an adjacent satellite in space and this is affecting the quality of our signal on some channels we receive from Managed Distribution. We apologize for the inconvenience and appreciate your patience. Thank you!

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Autopayment Processing Issue

To our loyal customers: Today, there was a Global issue with a 3rd party autopayment processing vendor that caused some of our customers to incur multiple charges on their respective accounts.  The Federal reserve was involved in this issue and has issued a reversal of the transactions that occurred.   Our

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Great American Family has moved!

Great American Family has moved from TSC’s Channel 290 to Channel 120. Enjoy a family oriented network featuring exciting dramas, films and more, with similarities to the fan-favorite “Hallmark Channel”. To see a schedule of upcoming programs, visit www.greatamericanfamily.com.  

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Price increases effective March 1

Effective March 1, 2023, the following a la carte cable television services will experience a small increase on their monthly service charges: Expanded Basic Cable –  $2.00Gigaghood Essential – $1.99Gigahood Preferred – $1.00Gigahood Complete HD – $1.00

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Spring Sun Outages

It is time once again for a technical phenomenon called “sun outages”. For a period of about 7 days, starting approximately March 1st, the sun will cause “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when it

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StreamTV Coming Soon!

StreamTV Coming Soon! StreamTV is an app-based, streaming TV platform that offers local programming and all the networks you love, plus movies and other premium content. StreamTV includes features that allow you to restart, replay, pause, rewind, and fast-forward many channels so you never miss a minute. Five hours of

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Retransmission Fee Increase

Effective January 1, 2023, the retransmission fees have increased to our customers. The fees by county are as follows:  Auglaize – $27.33, Van Wert – $21.58 and Allen – $21.72. Retransmission consent is a provision of the 1992 United States Cable Television Consumer Protection and Competition Act that requires cable

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Welcome New TSC Customers

Hanson Communications, Hanson of Ohio and TSC would love to take a moment to welcome all the new and current customers from recently acquired Columbus Grove, Leipsic, Orwell, Germantown and surrounding areas! In the next coming months we look forward to bringing you into the Hanson Communications Family and providing you top notch service and

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Putnam County Channel Move

As you know, TSC is working very hard to improve your services as we recently completed the upgrade for the Cable Modem service. Our next item for completion is to improve the quality of your television viewing. Effective 11/1/2022, we are moving 34 Standard Definition Channels to High Definition quality.

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