News Archive Category: Customer Notices

Columbus Grove Channel Move

Dear Customer, TSC is working hard to improve the current Cable Television and Internet system to provide you with more robust Internet speeds and bandwidth.  In order to accomplish this, we need to move some of your current analog channels to a digital or HD format. Effective 8/10/2022, we will

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HBOMax Login Issues

HBOMax and WatchTVEverywhere are currently experiencing login issues.  If you are already logged in to HBOMax, do not log out.  Your authentication status may remain. However, customers trying to login on new devices, or have logged out, may find they they are currently unable to log back in. Both WatchTVEverywhere

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Coming In January

TSC will be adding more of the “off air” QAM channels so our customers will be able to view even more channels in High Definition without the requirement of having a Set Top Box.   In order for the QAM channels to be viewed, you must have a QAM Tuner built

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Channel Removal

Effective March 1st, TSC will be removing WHIO-Dayton from our Allen County iPTV North lineup and WBNS-Columbus and WOHL LIMA ABC and CBS from the Van Wert County lineups, due to contractual restrictions.   *Always remember that you can stream these channels LIVE over the Internet, without utilizing Cable TV

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Golf & Fox News Channel Scan

On Tuesday, September 1st at 8am, TSC will be moving two QAM tuner TV channels to new frequency locations in our channel map. What this means for you is that a channel scan will need to be done in order to reacquire the two channels that we are moving. The

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Web Server Update

TSC/Hanson Communication’s host of web servers have recently been updated to provide better response, greater security and a host of new and improved upgrades. We appreciate your patience while we took the time to perform these upgrades.

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Century Link Fiber Cut

UPDATED 6/2: Century Link has repaired the damaged Fiber. All services should be back to normal. At this time, we are experiencing issues with TSC’s local, long distance and toll free calls due to a Century Link Fiber Cut between Delta and Toledo, OH.  Century Link crews are in route

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Cable Modem Update

Remember another lifetime ago, February 2020, when we moved channels around behind the scenes, all for the sake of bandwidth? Me neither! However, tonight it is game-on for the long-awaited updates to our cable modem system! Beginning at Midnight until approximately 3 AM, there will be rolling modem outages as

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Make Online Payments!

Dear Valued Customer, As our customer, your health, safety and peace of mind are our top priority throughout the COVID-19 outbreak. We sincerely hope you and your family are well and have not been affected. However, if you have been impacted, we are here to help and want to make

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