News Archive Category: Customer Notices

Cable Television Improvements!

Cable Television Improvements take effect on September 1st! We will be replacing ESPN Classic CH 19 with the ACC network in HD on Channel 19 and Channel 719. In addition,  The Weather Channel will be upgraded from Standard Definition CH 52 to High Definition on Channel 52 and Channel 752.

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2022 Retransmission Rates

NOTICE TO OUR CUSTOMERS Retransmission Rates to increase January 1, 2022. What are Broadcast Retransmission Fees? Fees corporate broadcast stations (e.g. ABC, NBC, CBS and Fox) charge Cable Systems to retransmit or show their local content. Although these fees are listed on your TSC bill, 100% of the money collected goes

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Verizon Wireless Outage and Restoration

At approximately 11:00 AM on Friday, September 29th, Verizon began to experience issues with wireless calling to all phone companies in the region.  Verizon did not get answer supervision, which means, to our customers, the call did not cut all the way through.   Some customers were getting one way audio, but

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Fall Sun Outages

It is time once again for a technical phenomenon called “sun outages”. For a period of about 7 days, starting approx. October 3, 2023, the sun will cause “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when

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Channel Outage

There is some work being done to an adjacent satellite in space and this is affecting the quality of our signal on some channels we receive from Managed Distribution. We apologize for the inconvenience and appreciate your patience. Thank you!

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Autopayment Processing Issue

To our loyal customers: Today, there was a Global issue with a 3rd party autopayment processing vendor that caused some of our customers to incur multiple charges on their respective accounts.  The Federal reserve was involved in this issue and has issued a reversal of the transactions that occurred.   Our

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Great American Family has moved!

Great American Family has moved from TSC’s Channel 290 to Channel 120. Enjoy a family oriented network featuring exciting dramas, films and more, with similarities to the fan-favorite “Hallmark Channel”. To see a schedule of upcoming programs, visit www.greatamericanfamily.com.  

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Price increases effective March 1

Effective March 1, 2023, the following a la carte cable television services will experience a small increase on their monthly service charges: Expanded Basic Cable –  $2.00Gigaghood Essential – $1.99Gigahood Preferred – $1.00Gigahood Complete HD – $1.00

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Spring Sun Outages

It is time once again for a technical phenomenon called “sun outages”. For a period of about 7 days, starting approximately March 1st, the sun will cause “solar interference” to all geostationary satellite signals. As the sun’s path across the sky gets lower each day, there are times when it

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StreamTV Coming Soon!

StreamTV Coming Soon! StreamTV is an app-based, streaming TV platform that offers local programming and all the networks you love, plus movies and other premium content. StreamTV includes features that allow you to restart, replay, pause, rewind, and fast-forward many channels so you never miss a minute. Five hours of

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