Precautions Put in Place during COVID-19 Pandemic
Like everyone, TSC has been paying close attention to the onset and spread of the coronavirus (COVID-19) over the past few weeks. We take the responsibility of ensuring the health and safety of our employees, customers, and our community very seriously. We also understand that as more people change their habits by working from home and choosing to spend free time at home rather than in crowded public spaces, our customers will depend more than ever on our services. Therefore, we want to inform our customers that we are taking the following steps to ensure that we are providing and maintaining our services in the safest possible manner.
Visits to Customer Locations
If you are expecting one of our technicians to visit your home or business on an installation or repair call, please know that we’re taking extra precautions to protect you and our employees. Our service vans and trucks are all supplied with hand sanitizer, disinfectant wipes, and latex gloves, and our technicians will use them between service calls. We’re also asking our technicians to limit their in-person contact with customers by practicing “social distancing” and being mindful of only entering customer premise when absolutely necessary. Attention to these types of factors will better ensure the safety of each and every customer we serve.
Our Corporate Work Environment
We will be closing our customer service offices to customer traffic through March 27th and will revisit this decision as that time approaches. However, in order to continue to serve our customers to the best of our ability, we will still have customer service staff report to the office to assist customers by telephone and to distribute equipment as needed utilizing a new process. We are available by phone 24 hours a day at 419-739-2200.
We’ve also canceled or postponed all large meetings and employee gatherings. As our office staffs are able, they’ve been requested to conduct as many meetings virtually as possible. TSC is also limiting visits to our corporate offices. We’re increasing the level of cleanings to our locations to help ensure that they are less of a risk for employees and customers that visit them.