Email Tracking & Delivery
cPanel provides access to your Email Delivery reports. You can access this via Email > Track Delivery.
The Recipient Email (optional) text box lets you to filter the Delivery Report table results to a specific email address. To do so, perform the following steps:
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Enter an email address in the Recipient Email (optional) text box.
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Click Run Report. The system will filter the Delivery Report table to only display results for the recipient email address. It will also display the Email Address Trace diagram.
You can use the following options to filter the results of the Delivery Report table:
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Select any of the following checkboxes:
- Show Successes
- Show Deferred
- Show Failures
- Show In-Progress
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Select the maximum number of results to display from the Max Results/Type menu.
By default, the table lists the 250 most recent messages to and from your cPanel account’s mailboxes. This includes every delivery success and failure. The table sorts the data into the following columns by default:
- Event – An icon that indicates the message’s delivery status:
The system delivered the message.
The message’s status is unknown, or delivery is in progress.
The system deferred the message.
The message encountered a delivery error.
The system archived the message. For more information, read our Archive documentation.
The system rejected and discarded the message at Simple Mail Transfer Protocol (SMTP) time. This can occur when the sender’s server does not use a secure configuration or the server is on a Real-time Blackhole List (RBL).
The mail server accepted the message but it did not deliver the message to the recipient’s inbox. This can occur when spam software filters a message or if a recipient has custom email filters.
- From Address — The email address on your system that sent the message.
- Sender — The sender’s cPanel username.
- Sent Time — The date and time when the user sent the message.
- Spam Score — The message’s Apache SpamAssassin™ score.
- Recipient — The email address to which the user sent the message.
- Result — A message that describes the delivery results.
- Actions — Click the information icon (
) to view and print information about the selected message. This information includes information such as a message’s sender, recipient, and username.
