Hosting Support

HOSTING SUPPORT

Web Hosting Support, including Billing and Sales, are available during normal business hours Monday - Friday, 8-5PM EST.

Please have your domain name, a description of your problem, and a copy of any errors available when contacting us for Hosting Support. Most issues can be responded to and resolved in less than 24 hours. Technical support is provided for setup and installation only. We are unable to assist with 3rd party code and programs.

Email Support: hosting_support@telserco.com

Submit a Ticket Online: Submit Ticket

PREVIOUS TSC HOSTING

TSC is no longer provides advertising for our original hosting platform. This platform was originally closed as an active sales tool in 2010, and remained on our site for support and reference only. As of 2016, these pages are now gone. All hosting customers on that platform are still 100% supported, and will remain so; however changes, upgrades and modifications may require a move to our new hosting servers.

For access to your Portal login, please visit and bookmark: https://login.brighthosting.net/portal/
For access to webmail, please visit and bookmark: https://webmail.brighthosting.net/
For support, please use the support links above.

PREVIOUS NORTHWEST NET HOSTING

If your account from NWN was transferred to TSC we are providing you access to your cPanel link below.  Your hosting package was transferred in full to us, and left "as is".  All hosting customers on that platform are still 100% supported, and will remain so; however changes, upgrades and modifications will require a move to our new hosting servers.

For access to your cPanel login, please visit and bookmark: https://webhosting.cniteam.com:2083 
For access to mail filtering, please visit and bookmark: messagecenter.yourdomain.com 
For access to web mail, please visit and bookmark: https://mail.bright.net/
For support, please use the support links above.

CPANEL

cPanel is a robust commercial hosting management and development interface. For information on the use of cPanel, a full resource of instructional videos are provided in your cPanel Manager by selecting Help and scrolling down to Help Links.

You can preview the cPanel interface here.

DOMAINS

Starting in 2016, all domains registered through (or transferred to) TSC for hosting are set for automatic domain renewal. Domains previously registered with TSC before this time will be placed on automatic domain renewal at their next renewal date.

TSC will attempt to bill you 30 days in advance of your actual registrar renewal date. In the event that you are transferring your hosting or domain, this will give you time to cancel and notify us before you are billed. Once the registrar bills us, we will impose the charge.

DNS

TSC uses the following two name servers for hosting resources:

ns1.telserco.com
ns2.telserco.com

DNS is configured from within your cPanel. Once your account it setup, you and your website developer will be responsible for making any needed DNS changes to your account.

If your domain registration is elsewhere (godaddy.com, registrar.com, etc.), please ask your registrar to point your domain to our name servers. Once you do, your site will be visible on our servers in the next 24-48 hrs.

If you plan to do DNS elsewhere, please inform us immediately so we can remove DNS from our servers. Please have your DNS provider enter in ALL the DNS provided in your welcome e-mail. While we will try our best not to make changes that might affect your site, we are not responsible for your DNS. Nor are we responsible if we are required to make server IP changes that break DNS. We will not stop you from doing this, but we strongly recommend against it.

Once DNS is configured and propagated, the following locations will be available for your access. Please remove "yourdomain.com" and replace it with your actual domain name to reach the site.

www.yourdomain.com - your web site
mail.yourdomain.com - your mail server (POP3/SMTP)
ftp.yourdomain.com - for use with FTP (File Transfer)
cpanel.yourdomain.com - your cPanel login
webmail.yourdomain.com - your web based e-mail

ACCEPTABLE USE POLICY

Customers using any hosting services offered by TSC agree to be obligated by and must comply with all policies in this TOS or must otherwise opt out of and cancel their web hosting service with TSC. TSC retains the sole discretion to make judgment regarding any violation by any TSC customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer services without refund and/or, if deemed appropriate, be legally prosecuted.