Web Hosting Support

Web Hosting Support, including Billing and Sales, are available during normal business hours Monday - Friday, 8-5PM EST.

Technical support is provided via email only!

Please have your domain name, a description of your problem, and a copy of any errors available when contacting us for Hosting Support. Most issues can be responded to and resolved in less than 24 hours. We are unable to assist with 3rd party code and programs.

If you are having problems with your bright.net account or a @bright.net email, contact bright.net Support at 800-743-5707, Web Hosting Support is unable to assist.

Email Support: hosting_support@telserco.com
Submit an Ticket Online: Submit Ticket

If you are having email issues, please use an external account such as gmail, hotmail, yahoo, etc. so that we can respond to you and resolve your issue. Web Hosting Technical support is provided via email only!

AS OF 8/1/2022, OUR SERVER SETTINGS HAVE CHANGED!
(Posted Notice: https://www.telserco.com/web-hosting-migration/)

Please note, we have sent multiple email notices to the listed web hosting "contact" about this change.
If your website is not working, please see the linked notice above, and the setting changes below.

DOMAINS

All domains registered through (or transferred to) TSC for hosting are set for automatic yearly domain renewal. TSC will attempt to bill you 30 days in advance of your actual registrar renewal date. In the event that you are transferring your hosting or domain, this will give you time to cancel and notify us before you are billed. Once the registrar bills us, we will impose the charge.

TSC will no longer register domains that are not attached to a hosting package with TSC Web Hosting. Domains that are parked, or set as forwards, may be set up to do so from an existing hosting package.

Due to the nature of support, server upgrades and maintenance, all domains hosted with TSC Web Hosting are required to have their domain nameservers pointed to our servers.  In addition, we strongly recommend you transfer your domain registrar to TSC/OpenSRS. Failure to do so may result in a lack of our ability to provide support for your web hosting package.

SSL REQUIREMENT

TSC Web Hosting requires all new and existing domains on its hosting platform to utilize SSL (Secure Sockets Layer)/TLS (Transport Layer Security) for network traffic and connection to our servers.  TSC Web Hosting provides Sectigo/cPanel SSL certificates with each package at no additional cost.  Sectigo/cPanel SSL will be installed on package set up automatically. For other SSL Certificate options, please contact our support or speak to your Account Exec.  TSC Web Hosting supports Server Name Indication (SNI) on our servers.

DNS

TSC Web Hosting uses the following nameservers for hosting resources:

ns1.tscwebhosting.com
ns2.tscwebhosting.com
ns3.tscwebhosting.com
ns4.tscwebhosting.com

DNS is configured from within your cPanel. Once your account it setup, you and your website developer will be responsible for making any needed DNS changes to your account.

UNIFIED URLS

Any of the Unified URLS listed below can be used to access webmail, cPanel or set up your mail clients.  These URLS will not change. If you are having issue connecting to your domain for any reason, you can use these URLS for immediate access.

CPANEL

cPanel is a robust commercial hosting management and development interface. For information on the use of cPanel, a full resource of instructional videos are provided in your cPanel Manager by selecting Help and scrolling down to Help Links.

Your cPanel URL: https://cpanel.yourdomain
Unified cPanel URL: https://cpanel.tscwebhosting.com

EMAIL

TSC Web Hosting provides email via a standard cPanel webmail interface, as well as traditional POP/SMTP/IMAP and WebMail.

Settings for POP and IMAP are included in your original signup email, but may have changed.  For the latest settings, please check below.

Username: username@yourdomain
Password: Use your cPanel email password

Incoming/Outgoing Server: mail.yourdomain
Unified Incoming/Outgoing Server: mail.tscwebhosting.com

IMAP Port: 993
POP3 Port: 995
SMTP Port: 465

SMTP authentication required.
SSL:
Yes/On

Your WebMail Server: https://webmail.yourdomain
Unified WebMail Server: https://webmail.tscwebhosting.com

Outbound email from our servers is sent via MailChannels or SpamExperts, ensuring your mailing reputation is always perfect.

SHARED IP

TSC Web Hosting uses a standard Shared IP hosting platform.  Shared IP hosting is a common practice among hosting providers that utilizes the same IP across all customer packages.  As is the nature of Shared IP hosting, your actions and the actions of our other customers affect the status of this IP. Although TSC Web Hosting utilizes start of the art IP protection, traffic monitoring, and redundant cloud routing, TSC is not responsible for downtime as a result of customer activities that compromise the reputation of this Shared IP.

SECURITY

TSC Web Hosting uses Imunify360 Protection.

Imunify360 is a collection of security tools. Imunify360 can analyze scripts in real-time and check if it is dangerous. Whether it is a known malware or a new one, Imunify360 blocks anything that attempts to exploit a vulnerability. This malware data is also shared across its antivirus and WAF service to ensure that every layer of our server is protected against it. Imunify360 integrates with the existing server firewall to provide comprehensive protection to prevent bots and malicious traffic. Finally, Imunify360's security suite also includes an intrusion detection system that blocks invalid access attempts and provides you with more details to act on it.

To use Imunify360, visit your cPanel > Security > Imunify360

BACKUPS

TSC Web Hosting uses JetBackup 5

JetBackup's self service functionality allows you to restore an account within seconds. To learn more about this software and documentation on how to use JetBackup, please visit their official site: https://docs.jetbackup.com/v5.2/adminpanel/dashboard.html

To use JetBackup, visit your cPanel > Files > JetBackup 5

PREVIOUS TSC HOSTING

TSC Web Hosting no longer provides advertising for our original hosting platform. This platform was originally closed as an active sales tool in 2010, and remained on our site for support and reference only. As of 2016, these pages are now gone. All hosting customers on that platform are still 100% supported so long as the servers remain functional; however changes, upgrades and modifications will require a move to our new hosting servers.

For access to your Portal login, please visit and bookmark: https://login.brighthosting.net/portal/
For access to webmail, please visit and bookmark: https://webmail.brighthosting.net/
For support, please use the support links above.

PREVIOUS NORTHWEST NET HOSTING

If your account from NWN was transferred to TSC we are providing you access to your cPanel link below.  Your hosting package was transferred in full to us, and left "as is".  All hosting customers on that platform are still 100% supported, and will remain so; however changes, upgrades and modifications will require a move to our new hosting servers.

For access to your cPanel login, please visit and bookmark: https://webhosting.cniteam.com:2083 
For access to mail filtering, please visit and bookmark: messagecenter.yourdomain.com 
For access to web mail, please visit and bookmark: https://mail.bright.net/
For support, please use the support links above.

ACCEPTABLE USE POLICY

Customers using any hosting services offered by TSC agree to be obligated by and must comply with all policies in this TOS or must otherwise opt out of and cancel their web hosting service with TSC. TSC retains the sole discretion to make judgment regarding any violation by any TSC customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer services without refund and/or, if deemed appropriate, be legally prosecuted.