General

I'm interested! When will I be able to get Gigahood service?

TSC Gigahood has been released in multiple places across Ohio; in fact, your area may already be installed. Give our friendly Customer Service Reps a call at (800) 831-6099 and they can let you know.

What's a "Gigahood?"

When we design fiber to an area, we divide up all the homes and neighborhoods depending on a number of factors. The primary factor will be the number of homes in each area. These divisions are called gigahoods. Some gigahoods will be built because they are close to main line fiber, and some will be chosen based on customer interest.

Who do I contact with questions about construction in my neighborhood?

TSC is committed to improving your neighborhood and minimizing disruptions and inconvenience to you during this project. If you have any questions regarding construction in your area, please call our TSC team at (800) 831-6099.

I like my current cable company. Why should I switch?

A true Fiber-to-the-Home (FTTH) installation offers much more than coaxial cable or even a hybrid coaxial/fiber installation. Fiber and its unique capacity to carry a signal means it can support much higher bandwidths at much greater distances than traditional communication systems used by cable companies. Fiber doesn't need amplifiers and booster equipment to improve signal quality like coaxial cable often needs. Also, highly reliable Gigabit fiber service is at least 10 times faster than what traditional coaxial cable systems can offer. Further, fiber "future-proofs" a home or business from advances in technology. You can run multiple devices at once, watch separate HD movies at the same time, and connect at high speed and high capacity whenever you need to at the speed of light.

What does having Gigabit speeds mean for me?

It means you won't ever have to worry about running out of bandwidth if you and everyone in your whole family wanted to use the internet in your home at the same time. It means you can download an HD movie in one minute compared to almost an hour with the connection you likely have today. It means you can work from home without worrying about your connection to your office. It means you'll have what many others in the area can only dream of.

What should I expect once I sign up?

When construction is ready to begin in your area, you will receive a letter of notification along with an authorization form to complete the drop to your home. Once the signed authorization is received and your street is ready to have services, we will call you to schedule your first appointment.

The sign-up form says I have to select Gigabit Internet service in order to get other services. Why can't I just sign up for TV or Voice services?

Building fiber to homes is extremely expensive. We need to place stipulations on service take rates so that we can ensure that we have enough residents on our fiber that we can continue to expand throughout Lima and the surrounding community. Plus, our Gigabit Internet service is the highest quality internet service we have available. We are sure once you try it, you'll be hooked!

Can I landscape over the fiber in my yard?

Yes! We will bury our fiber at least three feet deep through your property, so any surface-level landscaping will not affect the fiber. Of course, if your plans are more extensive, you should always call before you dig. Forty-eight hours prior to any digging, dial 811 to have all of your underground utilities located.

What happens if I cancel my TSC services?

Once you have cancelled your services with us, our Customer Service Representative will instruct you on how to return your equipment to us. We will ask for you to return you GigaCenter and its power cord. We will also ask that you return any additional equipment you may have from us, such as your DVR, any set top boxes you were using, etc. This equipment is expensive for us to provide. If this equipment is not returned in a timely manner after you have cancelled your services, you will be billed for the equipment.

What happens when I lose power?

The GigaCenter will lose all services, including telephone, Internet, TV, and Wi-Fi. Battery backups are available at most home electronics retailers and are highly recommended. If only your GigaCenter has lost power, check the breakers and any grounded outlets that could be affecting the outlet your GigaCenter is plugged into.

When your power comes back on, the GigaCenter may take up to 10 minutes to power up and your Set-Top-Boxes may need to be rejoined to the network. Please call Tech Support if you need assistance with this.

High-Speed Internet

What does a GigaSpire look like?

A GigaSpire is a small upright black tower, roughly 4.75 x 8.5 inches. It is small enough to sit next to a TV or sit on a desk.

Where and how should my GigaSpire be placed?

We will likely place the GigaSpire next to your primary TV. Your GigaSpire should be centrally located in your home and near your DVR, if you have one. Our technicians will work with you to identify the ideal placement of the GigaSpire. Also, for optimal Wi-Fi signal, it should not be placed in a closed entertainment center. The GigaSpire is designed to be upright with adequate ventilation. Please do not place anything on top of your GigaSpire, get it wet, let your cat bat it around the house, or expose it to extreme temperatures.

What will be connected to my GigaSpire?

The services you have with us will determine what connections you have coming from your GigaSpire. A fiber optic jumper wire and a power cord will be included with every GigaSpire. If you have our TV service, you will also have an Ethernet cable leading to your DVR, too. Finally, if you have our voice services, you will also have a telephone cable coming out of the GigaSpire's telephone port.

Can the connections be changed?

Port 4 and the telephone port on the GigaSpire should never be disconnected or changed out. Ports 1, 2, & 3 are all available data ports that can be used interchangeably for various hardwired devices.

Can I move my GigaSpire?

Feel free to move the GigaSpire as far as the power cable and fiber jumper lengths will allow. Any movement of the GigaSpire beyond what those lines can accommodate will require assistance from a TSC technician. Please contact us if you need to move your GigaSpire to a different room.

How do I connect to my wireless?

Your Wi-Fi SSID (the name of the wireless network as it will appear on the device you are trying to connect) and WPA Key are located on the GigaSpire. You can change the default SSID by logging into the GigaSpire configuration.

To connect, make sure your wireless connection on the device that you want to connect with is turned on. Once that device has identified the broadcasted SSID of the GigaSpire, connect your device to the signal and then enter the WPA key (found on the device) to complete the connection.

How do I change my SSID and Password?

Follow our easy instructions below to change your TSC Fiber wireless SSID and password. Make sure you record any configuration changes you may make. Infrequently, certain upgrades to the TSC system may cause the factory settings to be restored.

Connect your device to the GigaSpire.
Go to: http://192.168.1.1
Enter the username and the password found on your GigaSpire SSID label.
Select the "Quick Start" option along the top of the webpage.
Click the "On" radial button to enable the wireless function.
In the provided boxes, type in the desired name and new password of your networks.
Click Apply.

Please contact us if you have any trouble.

How do I set up a guest network within my GigaSpire wireless network?

To activate a guest network within your new TSC Fiber wireless, follow these quick steps:

Connect your device to the GigaSpire.
Go to: http://192.168.1.1
Enter the username and the password found on your GigaSpire SSID label.
Select the "Wireless" option along the top of the webpage.
Select the "2.4GHz_Guest" option on the left side of the screen.
Set the SSID State setting to "Enable"
Set the Broadcast SSID setting to "Enable"
In the "Rename SSID:" field enter the desired name of your network.
Click Apply
Repeat steps 4 – 8 for the "5Ghz_Guest" option.

Please contact us if you have any trouble.

What is the WPS button and when do I use it?

WPS, or Wireless Protected Setup, allows a WPS enabled wireless device (e.g. smart phone, tablet, laptop) to connect to a Wi-Fi signal without having to know or enter the wireless password. Pressing the WPS button on the GigaSpire will open a 30-second window for a WPS enabled device to connect. WPS must be activated on the wireless device during that 30-second window.

What download speed am I getting on my new device?

You can quickly find out what speed your device is connected out by conducting a speed test at TSC’s gigabit speed test server

Why is my device seeing lower than gigabit speeds?

There are many factors that could contribute to the fact that your device may not be operating at full gigabit speeds even though we are delivering gigabit speeds to your doorstep. Here is some information that may help explain – What can you expect from TSC Fiber Internet?

Is there a limit on data usage?

At the moment, there is no limit on the amount of data you can use each month. As with all data providers, we are researching how that might need to change in the future.

IPTV

Do you offer Pay-Per-View (PPV) or Video On Demand (VOD) services?

Yes, our TV service comes with PPV options. Please keep in mind that these services are an additional charge for their use and are not included in the monthly recurring TV charge.

What is the YourTV™ App?

YourTV™ is an app that works with your Set Top Box. It is the perfect way to watch Live, On Demand, and Recorded TV content at home and on the go! Schedule and manage your DVR recordings from the app, as well as browse the Program Guide for all channels offered by TSC.

Do you have X channel or Y feature with your TV product?

If you have any particular channels or features that you must have, please contact us so we can make sure our TV product will serve all your needs. You can also check out our channel list here.

Does YourTV™ work with my Apple, Android or Windows device?

Yes, the YourTV™ app is compatible with most Apple, Android and Windows phones and tablets.

Voice

What is "Enhanced Voicemail"?

Our voicemail services, like our Gigabit Internet, go above and beyond. Besides callers being able to leave you a message, TSC's Enhanced Voicemail service allows you to manage your voicemail box online and receive voicemails in your email inbox! Here is a complete voice mail document with all the details you need to set up the mailbox, change your greeting, listen to messages, save them, forward them, and do so much more.

Does your Unlimited Long Distance include international calling?

Unfortunately, international calling is NOT included in our Unlimited Long Distance service. If this is a service you're interested in, review our international calling rates.

Can I use a different long distance carrier if I use TSC Voice services?

Rather than undertake the efforts required to offer other long distance providers to you, TSC offers an excellent Unlimited Long Distance plan for no extra charge with our voice service... so why would you need anything else?

Gigahood FAQs