The duration of construction depends on the layout and design of your neighborhood.  Our goal is to complete the process as quickly as possible. In each neighborhood, construction may take 4 to 8 weeks. Building & completing our network in all neighborhoods may take 3 to 7 months depending on the size of the network being constructed.

First, we will notify residents that construction is beginning soon in your area with door hangers and/or direct mail.  In areas where utility poles exist, the fiber-optic cables will be attached to the electric or telephone poles (aerial construction), otherwise, the fiber-optic cables will be buried (underground construction).

• Aerial construction: Our crews will utilize bucket trucks or climb utility poles to hang fiber-optic cables. When encountering our team please use caution as this may temporarily impede traffic.
  
  
• Underground construction: Before we bury the fiber-optic cables, we ask the utility companies to come out and mark with flags and paint where their lines are located to avoid damaging them. We may also dig in some places to verify the location of other utilities. Next, underground conduit and access vaults will be installed along a designated utility easement. Finally, our construction teams will install the fiber-optic cables, and connect them to drops to your house or businesses.
  This process takes several weeks and once our crews have finished, cleanup work will begin, weather permitting

No, TSC and our contractors are permitted to access designated utility easements, usually located along the street, sidewalk, a front yard, a rear lot line, or between two lots. We will only access your property if you order service.

Yes, we will only access your property if you order service. We are building the network to provide a choice. We are not required to provide service to your location, so you have the right to opt in or out.

Our crews will do everything they can to minimize impact that may occur to the yard that you maintain in the public right of way. Once construction is complete and as weather permits, we will restore lawns in areas where digging occurred. If it’s not to your satisfaction, please contact us at 800-831-6099.

Our construction crews approach your yard with the assumption that there may be private utilities located underground and will locate them prior to working on your property. If you would like to take an extra precautionary step, please mark areas of concern. You can also report any underground items to us by calling our office at 800.831.6099.

To minimize disruption on your property, we strongly encourage you to leave markers and paint in place until construction of the network is complete. Utility flags are placed to avoid other utility disturbances or accidents in the area while work is being completed. Different colored flags signal the different utilities: blue for water, yellow for gas, orange for telecommunications, white for our proposed cable placement, etc. Any paint markings aren’t permanent and will fade over time.

When work is happening near your house, it’s time to call in and pre-register! Service will be available for installation once a group of homes are collectively connected to the systems and we’ve completed testing. TSC will attempt to contact you as soon as possible so you can schedule installation at your address.