Customer Notices Archives - TSC - Telephone Service Company https://www.telserco.com/archive/customer-notices/ A Hanson Communications Company Thu, 12 Feb 2026 15:43:04 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://www.telserco.com/wp-content/uploads/tsc_hc_fav_b-150x150.png Customer Notices Archives - TSC - Telephone Service Company https://www.telserco.com/archive/customer-notices/ 32 32 Service Interruption 2/11 https://www.telserco.com/customer-notices/service-interruption-2-11/ Thu, 12 Feb 2026 15:43:04 +0000 https://www.telserco.com/?p=21413 Yesterday’s service interruption was triggered by a Tier 1 upstream provider equipment failure. Although our network has redundant connectivity, a routing issue within our middle-mile partner’s infrastructure temporarily prevented traffic from automatically failing over as intended. The routing limits were corrected and service was restored.

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]]> Brightspeed Fiber Cut https://www.telserco.com/customer-notices/brightspeed-fiber-cut/ Fri, 07 Nov 2025 21:30:01 +0000 https://www.telserco.com/?p=20616 Please be advised that there is a fiber cut that has occurred which is affecting some of our phone customers’ ability to call 911 or possibly other call patterns. We are working with our upstream carrier, brightspeed (as it is their fiber line), to resolve this issue. Unfortunately, they have not been able to give […]

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]]> Big Changes Putnam County! https://www.telserco.com/customer-notices/big-changes-putnam-county/ Thu, 10 Jul 2025 19:45:32 +0000 https://www.telserco.com/?p=20349 On June 24, 2025 we are making BIG changes!  We are reorganizing your Cable TV Package Lineup, and introducing 72 new channels. Look for this new lineup in your June bill and upcoming mailings.  In addition, we are also introducing a new Local Lineup coming soon!  If you do not have a Set Top Box, this update will require a Fresh TV […]

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]]> Channel Updates https://www.telserco.com/customer-notices/channel-updates/ Tue, 25 Feb 2025 17:34:26 +0000 https://www.telserco.com/?p=20310 Effective today, February 25th, the following changes will be made to the TSC television lineups. Removals: Ch 520 – ShopHQ Ch 307/322 – Universal Kids Ch 122/726 FanDuel Sports Great Lakes Ch 299 – BET (Putnam Co.) Newsmax will have a change behind the scenes but will remain at Ch 208.  If you CANNOT see […]

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]]> Buckland watchTVeverywhere Migration https://www.telserco.com/customer-notices/buckland-watchtveverywhere-migration/ Wed, 12 Feb 2025 12:42:44 +0000 https://www.telserco.com/?p=20300 Migration is complete. The watchTVeverywhere (WTVE) migration from Buckland Telephone (BTC) to TSC is complete.  If you, at any time, created an account to log in to wtve.net and watch tv online, your existing username (email) and password is now connected to the TSC account. What does this mean for you? When you go to […]

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]]> TSC-TV Upgrade https://www.telserco.com/customer-notices/tsc-tv-upgrade/ Fri, 12 Apr 2024 15:44:28 +0000 https://www.telserco.com/?p=19497 TSC-TV Upgrade – May 1, 2024 Big changes are coming to TSC-TV on May 1st. Please tune your TV to Channel 63.  If you have sound, but no picture, please call us before May 1st at 419.739.2200, so we can help you. Thank you!

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]]> Cable Television Changes https://www.telserco.com/customer-notices/cable-television-changes/ Wed, 03 Apr 2024 09:56:07 +0000 https://www.telserco.com/?p=19430 Effective May 1st, TSC will be upgrading our cable television head end equipment.   This upgrade will require a change in the channel numbers on our channel lineup.   Please look for a direct mail piece in April that will provide you with the new channel numbers for your favorite channels.   Also, this information will be posted […]

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]]> Broadband Changes https://www.telserco.com/customer-notices/broadband-changes/ Tue, 19 Mar 2024 14:55:45 +0000 https://www.telserco.com/?p=19428 TSC has worked to normalize our Broadband pricing throughout all our service areas.  Therefore, all our customers will see an adjustment in their pricing effective April 1, 2024.   Some of our customers will see an adjustment in their bandwidth as well. If you have any questions, please contact our office at 1-800-831-6099.

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]]> Winding down the Affordable Connectivity Program (ACP) https://www.telserco.com/customer-notices/winding-down-the-affordable-connectivity-program-acp/ Thu, 25 Jan 2024 14:33:22 +0000 https://www.telserco.com/?p=18814 Winding down the Affordable Connectivity Program (ACP) ACP requires funding from Congress.  To-date, Congress has yet to act on any of the current bills designed to provide that funding.  Although a majority of members of Congress and the President have made commitments to continue to fund the program, there is still a chance the program […]

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]]> Premium Movie Channel Update https://www.telserco.com/customer-notices/premium-movie-channel-update/ Wed, 31 Jan 2024 16:04:17 +0000 https://www.telserco.com/?p=18829 Due to the increase in cost, TSC will no longer continue to carry the premium movie channels on our cable television lineup. The following packages will be removed from your lineup and your billing as of February 1st: HBO/Cinemax, Showtime/Movie Channel and Starz/Encore. These premium movie channels can be directly ordered online through the provider […]

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