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Service and Support
Technical support is open 24/7, 365 including holidays. Please have your domain name, a description of your problem, and a copy of any errors available when contacting us.
Technical Support:
E-mail: support@brighthosting.net
Online: Click here for Live Chat
Phone: 1-866-414-3734
Technical Support is unable to handle billing and sales questions, including package upgrades and domain registration or DNS. For questions or assistance on these topics, please use the billing, sales or hostmaster options below.
DNS & Domain Registration:
Email: hostmaster@brighthosting.net
DNS and domain changes can take up to 24-48 hours to go into effect. Domains registered with us are locked and unable to be transferred to a new provider without proper notification. Changing your name servers to a new provider, or transferring your domain registration, does not constitute as notification of cancellation of service.
Customers canceling service must contact sales@brighthosting.net or billing@brighthosting.net to stop billing.
Billing and Sales:
Email: billing@brighthosting.net, sales@brighthosting.net
Phone: 1-800-831-6099
Billing and Sales are available during normal business hours, Monday - Friday, 8-5PM EST. Customers seeking package upgrades, or additional features, please use this option.
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